This is the only company that I call when we are having issues. They are quick to respond, professional, and always tell you exactly what's going on. Dalton is the technician who has been doing work for us most recently and he is very nice and patient, even with my complete lack of knowledge. Inga is the person that I speak to in the office and her happy and enthusiastic customer service makes my day better. I recommend them highly.
My mom called for an estimate to install two ceiling fans in her bathrooms. They called her several times to say they were on their way out to install the ceiling fans. She said no, I wanted an estimate. Well, they finally decided on a time and two guys showed up. My mom showed them the area she wanted the fans installed and they said oh, I thought it was already pre blocked for the fans. My mom said no, that is why I wanted an estimate to install them. They started asking my mom questions about electrical stuff so my mom called the builders to find out the info (they just moved into a new house). As she was on the phone, the two guys started backing out of the house. My mom answered their questions and they said they would have to go back to the office and get them to generate the estimate and someone would be in touch. Several days later, my mom received a bill for $95 (an hour work) because according to the business, my mom called to have them install the fans and changed her mind once they got there. A very rude lady told my mom that because she changed her mind, they had to charge her for them going out. My mom said they were supposed to come give an estimate, which they didn't even provide her. The rude lady said well they told me that they tried to do the work and you changed your mind. She refused to reconsider the charge. Is this the only way they make their money? This is really sad, we tried to give a small business an opportunity and this is how they treat their customers.
While the final price of the meter and weather head repair we had done was a little higher than the quote we had received, the price was still considerably lower and more affordable than the other people we had called. The guys who came out were very friendly and got our work done in a short time. Overall, no problems.
I had asked for them to come out & give me an estimate. The electrician came out, reviewed everything & fixed an immediate issue and informed me that his boss would be calling me. 2 weeks went by and I called the office where the recepionist said she would find out why no one has called and she said she would call me back. No one has called me back and it's been over 2 months.
By the way, we are still waiting on our estimate.
Atkinson Electric is a US Point Of Interest based in Copperas Cove, Texas. Atkinson Electric is located at 771 FM3046, Copperas Cove, TX 76522, USA.
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