Even if I'm the only one in line I still can't get my food under 10 min. Went from eating here weekly to monthly then to quarterly and now never. Tonight was the last time I will ever eat at this location. After waiting 3 min for the guy infront of me to get their food I waited another 5 min for them to run my card while no one was getting my food only to find out I would have to wait another 5min because they were out of shrimp. I walked in to speak with the manager, which wasn't there and after 5 min the shrimp was ready, but had to watch them serve new customers until I finally yelled at them to finish my order. The most unorganized ran place I have ever seen. Stay away!!
My husband and I went through the drive through on our way home and found the time/service poor. The service at the window was also unsatisfactory. The server was rude and unhelpful. After leaving, we checked the bag and found several items missing. I called to report the missing items and yhe employee who answered was laughing, holding a conversation with someone ine the background, so I had to repeat myself several times. When she finally "heard" my complaint, she said, "I'm not giving you free food just because you went through the drive through and we forgot some items." I never asked for free food. In fact, in my complaint I stated my reason for calling: let them know I received poor service and missing items, so please have their employees double check bags. Once on the phone with the manager, it did not get better. The issues were the same.
Food came out really fast, waited less than a minute. Order was correct and freshly made and hot.
Food was great, service sucked!! First time there, and they didnt listen to what i wanted, and rushed the order. It was not busy. I got to the window, and the lil rude girl, drops my change.. Didnt make no sense how rude she was. If you dont like your job, get a different one. Never again
This review does NOT reflect on ALL the employees...just the rude hispanic chick at the drive tru. The guys inside we're cool tho.
Panda Express is a US Meal Takeaway based in Copperas Cove, Texas. Panda Express is located at 208 Robert Griffin III Dr, Copperas Cove, TX 76522, USA.
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