Jordany was very Pleasant, helpful and showed us several different units to ensure wee got the right size. I would definitely recommend this company and Jordany I'd you need a storage facility. Thank you for great customer service Jordany!
Employees were good. Prices are decent. The problem I had is when I went to empty my storage, two rats were living with my things. Chewed up some of my furniture and used crapped all over my things. The insurance alliant that is suppose to cover damage said they don't cover done by rodents and it's suppose to be taking care of by come smart. Cube smart said that they don't cover that, that it's just a risk you take putting your things in a storage. So I was disappointed with that response cause they make it seem like your stuff will be safe with their facility, then something goes wrong and they say it's a risk that I chose to take. So I wouldn't feel safe using them again.
They continuously raise my rates each year, normally $5-$7 which is ok. This year they are raising my rate by 25%. I went to the location, talked to manager Jordany Brown who told me to talk to a person at 1-844-248-3104. The people at that number said that they had no idea why but would send a number to their regional office because they don't have anything to do with rates. (Date on notification was 8/12/17 and I received it on 8/21/17 and it is supposed to go into effect 9/14/17) Nobody seems to be able to give me an answer for the extreme hike in rates. Currently waiting for regional to give me a call.
The staff was really fantastic. CubeSmart of Copperas Cove gave me the piece of mind that my belongings would be safe and secure while I was serving overseas. The prices were great, and I would gladly recommend them to anyone with storage needs.
Edit: Regional called and resolved the problem.
This place is great. The price you pay is by far cheaper then many storage facilities around. They run good deals. The customer service was excellent.
Peggy Reeves
Cubesmart Self Storage is a US Moving Company based in Copperas Cove, Texas. Cubesmart Self Storage is located at 903 Industrial Ave, Copperas Cove, TX 76522, USA.
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